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10 Ways to Make Your Outage Emergency Room Fun

Originally published in Devops Digest website. By Andrew Marshall, Director of Product Marketing at Cedexis

Blogpost Make outages fun

It’s 3:47am. You and the rest of the Ops team have been summoned from your peaceful slumber to mitigate an application delivery outage. As you catch up on the frantic emails, Slack chats, and text messages from everyone on your international sales team (Every. Single. One.), your mind races as you switch to problem solving mode. It’s time to start thinking about how to make this mitigation FUN!

1. GENTLY REMIND EVERYONE THAT THE SAAS-DELIVERED AUTOMATED APPLICATION DELIVERY STRATEGY YOU PROPOSED WOULD HAVE PREVENTED THIS

No need to rub it in, but … if you had turned on a software-defined application delivery platform for your hybrid infrastructure, you’d all be sound asleep right now. Automated real-time delivery decisions and failover would be nice, right? Just sayin’.

2. DROP A GENERATIONALLY-DIVISIVE GIPHY IN THE EMERGENCY SLACK CHANNEL

Your coworkers’ opinions on gaming consoles, Spiderman movies, and music are different than yours! The perfect animated GIF will remind them of your erudite tastes, while you have their attention. Extra credit if you can work in some low-key shade about not listening to your equally sophisticated opinions on optimized outage mitigation.

3. HOLD AN IMPROMPTU CLOUD HEALTH DASHBOARD PAGE CUSTOMIZATION CONTEST

Oh hey, look at that! Your cloud provider’s health dashboard page says everything is fine…because it’s powered by the services that went down. Help your team vent their creative energy (and frustration) with some fun customized MS Paint updates to the offending page. Bonus points for art that reminds everyone of the value of a multi-cloud strategy powered by a programmable application delivery platform.

4. USE HEALTH METRICS TO CURE ILLS INSTEAD OF JUST CONDUCTING ANOTHER REALLY GOOD POST-MORTEM

Tired of “learning lessons” from these emergency room drills? You depend on NGINX for your LLB, but don’t have a way to use those LLB health metrics and data to automate global delivery. Disjointed delivery intelligence means you don’t know how your apps will land with users. You need an end user-centric approach to app delivery that automates the best delivery path and ensures failover is in place at all times. Micro-outages often fly under your passive monitoring radar, but that doesn’t mean your users don’t notice them. An active, integrated app delivery approach re-routes automatically before you lose business. Post-mortems are fun…but so is making sure your apps survive the last mile. Arguably more so?

5. OPEN (AND THEN CLOSE) SOME TICKETS FOR THE SALES TEAM

“Sales needs to sell more stuff.” You’ll feel better.

6. BUILD A COUNTDOWN CLOCK FOR WHEN YOU CAN FINALLY REPLACE YOUR OLD ADC HARDWARE

Sure, your Mode1 ADC hardware was a sunk cost so you’re stuck with them for a while. But you’re one unnecessary emergency closer to having a fully software-defined application delivery platform for your hybrid cloud. And now you’re even closer. And closer … Tick. Tock.

7. LEVERAGE REAL USER MEASUREMENTS (RUM) TO FORESEE AND FIX PROBLEMS BEFORE THEY HAPPEN

Probably best to do this during normal work hours. User experience data from around the world can detect degrading, sluggish resources in real-time, and user-centric app delivery logic powered by RUM can make quick re-routing decisions automatically. No more getting woken up after the application crashes. While you’re wishing you had RUM on your side, you can look up some fun facts from the countries experiencing app outages. Did you know Luxembourgish is an official language?

8. SEND AN EMAIL

You too can be the weird colleague who sends emails with crazy, middle-of-the-night time stamps.

9. DO SOME VIRTUAL WINDOW SHOPPING

Browse around to see what you could have purchased with the money you were just forced to spend on unplanned cloud instance provisioning in order to keep your app running. That desktop Nerf missile launcher (or 700 of them) would have been pretty nice.

10. SWEAR OFF THE GAME OF CHANCE

You’ve just proven it’s not that much fun after all. Don’t just dump everything onto one cloud and call it done. Clouds go down for so many reasons. Use an application delivery platform control layer to build in the capability to auto-switch to an available resource, while you sleep soundly. Running on multi-cloud without an abstracted control layer removes most of the value of the cloud. Swear off the game of chance. Out loud. Right now.

 

More information:

EuroCloud France 2012 awards: Cedexis, best Cloud startup !

EuroCloud France has just announced the winners of the 6th « Trophées du Cloud » (Cloud Awards) ceremony taking place during the « États Généraux du Cloud » (Cloud Forum), gathering this year more than 400 people in the premises of the “Chambre de Commerce et d’Industrie de Paris” (Trade & Industry Commission of Paris) on March 21st, 2012.

This new edition of the « Trophées du Cloud » perfectly illustrated the dynamic and the growth of this market. The « Trophées du Cloud » 2012 award the best in 5 categories for their applications and solutions « in the Cloud ».

During several weeks, the 17 members of the jury chosen within the IT industry have been through 115 candidates files generated from 75 different companies. And Cedexis was awarded the “Best Cloud Start-up” trophy !

“We are particularly happy to receive this unique award and proud to be recognized as the best Cloud company on the French market,” declared Julien Coulon, co-founder of Cedexis.

Julien adds that “this award comforts us in our choices and I first want to think of our teams, customers, partners and families who support us since the beginning of this journey. I warmly thank them all for the trust they have put in us. This award is pushing us forward into our R&D efforts. We will present new services in a few weeks in order to make the traffic control between Clouds even more available and even more performing for all Internet users and mobile users”.

You discovered our company? What do we do exactly…

Cedexis was created by the Cloud and for the Cloud : with Cedexis Radar, content editors can measure the performance of the providers (hosts, CDNs, and Clouds) they are using, or could be using, to delivery/host their content.

The unique feature of the Radar consists of transforming each user into a monitoring probe while he is surfing the web, by integrating a simple Javascript tag activated a few seconds only after a page is fully loaded in the browser. This well-proven methodology gives Cedexis the ability to collect a huge amount of data, consisting of more than a billion measurements a day from 34 000 networks in 230 countries.

The measures are publicly available through an intuitive visualization interface.

When performance is slowing down, or when a provider becomes unavailable, the Cedexis DNS load-balancer, dubbed OpenMix, automatically takes the decision to route traffic on the best available provider.

In few words : OpenMix enables its customers to control multi-platform strategies (multi-CDN / multi-datacenter / multi-Cloud).

And finally, Cedexis customers can integrate personalized routing variables coming from an infinite number of sources, such as server loads, agreed commitments, and even the electric consumption of their data centers.

Following this approach, Cedexis opens up the doors of a true world of quality of service delivered by the providers, and can guarantee to content editors that their web/mobile site will always be performing and 100% available, for final users and for search engines crawlers.

Since its creation in 2009, Cedexis managed to satisfy 250 customers, shares its experience with many key partners and transformed the traditional approach of monitoring, and the costly and complex routing and load balancing, into a unique and disruptive hosted service on the market, resilient, on demand, and highly customizable while being cost effective.

Want to know more about us? Contact us now or create an account in few seconds to integrate our tag Cedexis Radar and measure the performance of your website / mobile.

“Just one word : Thank you”. Julien / Follow JulienCoulon on Twitter

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A few words about EuroCloud…

EuroCloud France is a professional organization that aims to encourage, to support the organization and encourage market development of cloud computing (SaaS, PaaS and IaaS) in France. Its mission is also to clarify the scope of the market potential and conditions for its growth, to better accompany its growth. EuroCloud France brings together more than one hundred companies and over 800 professionals of Cloud Computing in France. Since 2009, EuroCloud France is part of the federation EuroCloud, the first federation of actors of Cloud Computing in Europe, with 27 local branches (by country) distributed in Europe. EuroCloud Europe is an initiative of EuroCloud France (old brand “ASP Forum”).

Medias / Journalists: You wish to contact our team or follow our news? Visit the press room or on our Twitter feed @Cedexis